VCTC | Accessibility

To become eligible to use any ADA transportation service in Ventura County, you must complete an application for ADA eligibility certification.  The application requires you (or someone completing the form on your behalf) to explain why you are unable to use the regular public bus service.  ADA certification allows you to use all complimentary paratransit services in every city in Ventura County.

Applications are available in English, Spanish, and Mandarin and can be downloaded by clicking the links below.  You may also request an application be sent to you by mail by calling 888. 667.7001.  Mail or fax your completed application to VCTC’s ADA Certification Coordinator using the contact information on the back of the form.

Once you have submitted your application to the ADA Certification Coordinator, you may be contacted for an in-person interview. This interview will take place in Camarillo, Simi Valley, Thousand Oaks or Ventura/Oxnard, depending upon your home location. Free transportation will be provided upon request to/from the interview site.

During the interview you will have the opportunity to learn more about ADA service in your area and will be asked to answer some questions about your disability or condition

In accordance with ADA regulations, ADA eligible individuals residing outside of Ventura County who are unable to use accessible, fixed-route transportation services due to disability-related functional limitations are eligible to use paratransit services as a Visitor.

To arrange service, visitors should contact VCTC in advance at 888-667-7001 and provide proof of ADA eligibility from their home transit agency. If ADA eligibility has not been previously established, documentation of a disability may be required. Once eligibility is confirmed, visitors may schedule trips directly with the local transit provider serving their destination.

Visitors planning to stay longer than 21 days may be required to apply for ADA paratransit eligibility in Ventura County.

In compliance with Department of Transportation (DOT) 49 (CFR) Parts 27 and 37, the Ventura County Transportation Commission (VCTC) is committed to ensuring equal access for all individuals to use its transportation services. VCTC will make reasonable accommodations/modifications to its policies, practices, and procedures when necessary for individuals with disabilities to receive access to these services.

Accessible alternate formats for VCTC Transit materials available upon request. Call 800.438.1112 for more information.

Questions? Call  888.667.7001  or submit your questions via email to  info@mmpcal.org.

Complaints can be made by calling 800.438.1112 or by filling out the forms below:

A new state law (AB 1250) will make ADA paratransit recertification easier for riders whose disabilities will not improve over time.

VCTC has already made these updates:

• You only need to recertify every five years.
• The recertification form is short and easy.
• If your disability is permanent, you don’t need to recertify at all.